Return Policy
Return Policy
At Pawshah, your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help.
Returns
We accept return requests within 30 days of the delivery date. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging
To initiate a return, please contact us at support@pawshah.com with your order number and reason for return.
Non-Returnable Items
The following items cannot be returned:
- Items that have been used or damaged by the customer
- Purchased with a discount code
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 4–8 business days
Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us within 48 hours of delivery at support@pawshah.com with photos of the item. We will arrange a replacement or full refund at no extra cost to you.
Exchanges
We do not offer direct exchanges. If you need a different item, please return the original and place a new order.
Return Shipping
Customers are responsible for return shipping costs unless the item is damaged or incorrect. We recommend using a trackable shipping service as we cannot guarantee receipt of returned items.